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Help and Support

Need help with Pastella? Here are the best ways to get support.

Getting Help​

Before Asking for Help​

  1. Search existing issues - Your question may already be answered
  2. Check the documentation - Most answers are in our docs
  3. Include relevant information:
    • OS and version
    • Pastella version
    • Error messages or logs
    • Steps to reproduce

Common Issues​

Build/Compilation Problems​

See Compiling from Source for platform-specific instructions.

RPC Connection Issues​

  • Verify port 21001 is not blocked by firewall
  • Check if the daemon is running: ps aux | grep Pastellad
  • Test locally: curl http://localhost:21001/info

Sync Problems​

  • Check your connection to seed nodes
  • Verify your clock is synchronized
  • Restart the daemon and let it resync

Wallet Issues​

  • Make sure your wallet file is backed up
  • Verify your mnemonic seed is safe
  • Check if the daemon is fully synced before troubleshooting wallet operations

Community Resources​

Discord​

Our Discord server is the best place for:

  • Real-time help from other users
  • Developer discussions
  • General questions

GitHub Issues​

Use GitHub issues for:

  • Bug reports
  • Feature requests
  • Documentation improvements

Always use the issue templates when available.

Documentation​

Contributing​

Found a bug or want to help improve Pastella? See Contributing for guidelines.

Professional Support​

For enterprise or production support, contact the Pastella team through official channels.

Emergency Contact​

For critical issues affecting the entire network:

  • Post on Discord (tag @moderators)
  • Create a GitHub issue with the "critical" label

Reporting Security Vulnerabilities​

Do NOT create public issues for security problems.

Contact the team directly through private channels or use the security disclosure process documented in the repository.

Thank you for using Pastella!